Refund Policy

Effective Date: 05/28/2025

 

At Coastal Canopy Floats, we understand that plans can change. Our goal is to offer a flexible and fair refund policy while maintaining the sustainability and operations of our unique floating shade experience.

 

COASTAL CANOPY FLOATS STANDS BEHIND A QUALITY PRODUCT.  WE ARE WILLING TO PROVIDE A 5 YEAR WARRANTY ON ALL FLOATS.

​

This refund policy only pertains to the Coastal Canopy Floats.  This refund policy excludes the refund of the pop-up tents after the standard 30 day return policy.

​

1. Cancellation by Purchaser

 

Standard Purchases

    •    Refund requested prior to order being shipped:  Full refund, minus a [3–5%] processing fee if applicable.

    •    7–14 days after purchase: 50% refund.

    •    More than 30 days after purchase: No Refund

 

Holiday or Peak Season Purchases

    •    Refunds for purchases during holiday specials or peak dates are non-refundable unless canceled before being shipped.  If purchases are made at a special rate-only purchased rate will be refunded.

​

IF PRODUCT IS NOT RECEIVED TO FACILITY, REFUND IS VOID.

 

2. Changes to Your Order

    •    We allow one change per order at no charge if requested at least 24 hours before being shipped.

    •    Additional changes may incur an additional fee.

    •    Changes are subject to availability.

​

3. Cancellation by Coastal Canopy Floats

 

In rare cases, we may need to cancel your order due to weather, safety concerns, or operational needs.

    •    If we cancel your order, you will receive a full refund.

​

5. Weather Policy

 

We operate rain or shine, but in cases of extreme weather (e.g., storms, high winds, flooding), we may need to cancel or delay orders.

    •    If your order is canceled due to unsafe weather conditions, you will be offered a full refund or a credit for a future purchase.

 

6. How to Request a Refund

 

To request a cancellation or refund, please contact us at:

 

Email: agiuliano@coastalcanopyfloats.com

Phone: 239-770-8363

Please include your name, booking confirmation number, and reason for the request.

 

7. Processing Time

 

Refunds, when applicable, will be processed within 7–10 business days to the original payment method.

 

​

 

​